Frequently Asked Questions
When I purchase my tickets online, how do I receive them?
All tickets are either print at home, electronically scanned at the door from your phone or at will call, depending on what you chose at checkout. Please bring proof of ID for check in.
Where is parking located for the concert?
Can boats dock up at Festival Park?
NO, ALL Boat Docks attached to Festival Park are CLOSED during event days. All attendees must enter through the front main entrance with a valid ticket.
What time do the gates open?
Each concert varies, please see details on ticket page for your specific showtimes.
Can I bring ‘outside food and drinks’ inside the festival?
No, you may not. However, we have plenty of food vendors located within festival park. A variety of beer & wine will be sold on site.
If I can’t attend, can I get a refund on my ticket?
Tickets are non-refundable. Rain or shine event.
Can I bring my pets inside for the festival?
No outside animals are allowed UNLESS it is a service animal with proper documentation.
What type of chair is allowed inside the concert area?
You may bring a low profile chair and blankets for sitting. Umbrellas, pop up tents and canopy chairs are not allowed inside the concert. Chairs with shaded apparatus must sit in the back ~ being mindful of the people behind you. CHAIRS AND BLANKETS ONLY ALLOWED IN THE BACK LAWN AREA.
Do you have accommodations for guests with disabilities?
We have handicap parking spaces next to the front entrance. The park is accessible via hard paths throughout with bathrooms accessible by ramp. Please visit our box office for any extra assistance day of show or any questions ahead of time please email us at firstname.lastname@example.org.
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